// WARRANTY &
RETURN PROTOCOLS
:: SYSTEM STATUS: OPERATIONAL
We are not a warehouse; we are a laboratory. Our policies are designed to protect the integrity of our inventory and the quality of our work.
// 01_LOGISTICS
Est. Dispatch Time. Unlike big-box retailers, we perform a final "Pre-Flight Check" on every camera. This window ensures your gear meets our strict standards before leaving Long Beach.
* NOTE: Dispatch and processing times are estimates. Delays may occasionally occur during high-volume periods, as we will not compromise our testing protocols to rush an order.
// 02_WARRANTY_COVERAGE
All cameras come with a comprehensive 6-Month Warranty. If a functionality issue arises, we repair it. If we can't repair it, we replace it.
- > PRIORITY 1: REPAIR UNIT
- > PRIORITY 2: SWAP UNIT
- > PRIORITY 3: STORE CREDIT
// 03_CANCELLATIONS_&_FEES
Because we immediately begin testing and prepping your camera to meet our strict lab standards, we are unable to accept returns or cancellations once an order is processed.
In the rare event an exception is made to cancel an order, a 35% fee applies to cover labor hours and non-refundable transaction fees.
// 04_INITIATE_RETURN_SEQUENCE
Chat With US Via Website
Subject: "Return Order #"
Return the item to us to start the return process.
The item must be returned to us within 7 days of delivery.
RELICS FILM LAB • 4470 ATLANTIC AVE #17099 • LONG BEACH, CA
[ END_OF_POLICY ]